Shipping & Product Details - Ally Whalen Design

Shipping

*STANDARD SHIPPING: White glove shipping rates are $119 plus $1 per pound of furniture weight. We ship directly from our manufacturer in North Carolina. We strive to build and deliver your custom furniture to you as soon as possible. In most cases, if fabric is in stock, your furniture will arrive at most continental US locations in 7-12 weeks depending on your location and manufacturer production times, with the West coast locations being closer to 12 weeks.

Delivery

Our ‘white glove’ delivery service will call to schedule a mutually convenient time to deliver your furniture. Our delivery service will usually agree to hold the furniture for up to two weeks. If you schedule a delivery date later than 2 weeks, a storage fee of $15 per week may be charged. Our delivery partner will bring your furniture up a maximum 2 flights of stairs, place in desired location, and remove packing materials. We cannot move or take away existing furniture. Please have your existing furniture removed prior to delivery.

Warranty

Simplicity Warranty

The Simplicity commitment is to provide you with the highest quality materials and workmanship that will give you years of comfort, service and beauty. The warranty is given to the original owner of the upholstery.

Product Details

Frames and Suspension Seating System

Simplicity warrants the frame to be free of manufacturer defects for the life of the product under conditions of normal, non-commercial use. The Drop in Coil unit and swivel glider mechanisms are warranted for 3 years.

Cushions

Simplicity warrants our High Resiliency Foam seat cushion core against loss of resiliency for 10 years under conditions of normal, noncommercial use. Simplicity warrants our Feather Blend and Comfort Chic seat cushions against loss of resiliency for 5 years under conditions of normal, noncommercial use. We do not warrant the fiber, feather, or down on any of our cushions (seats and backs). The fiber on the cushions will relax and soften with normal use. We recommend flipping and rotating your seats and backs to keep them looking fresh and new.

Fabric

The fabric on base frame and slipcovers are warranted for workmanship of zipper, seam slippage, and fraying for one year of the product under the original owner. The warranty does not cover fabric that has been treated with a dealer or consumer applied solvent repellent treatment. Fabric treatments may alter the color of the fabric when washed or dry-cleaned and Simplicity will not be held responsible for discoloration. Wearing, wrinkling, fading and pilling ARE NOT covered. Simplicity does not guarantee and will not be held responsible for color fastness or wearing of any fabric. Pilling, the information of little balls of fuzz on the surface of fabric can occur with normal use. We cannot determine what type of fabrics will produce pilling, nor can we control the wear our furniture receives at home. Any adjustments made will depend on the fabric manufacturer’s willingness to stand behind their product.

Seating Options

Standard Seat Cushion

Our standard seat cushion is a 1.8 HR (high resiliency) foam core surrounded by luxurious fiber for softness and wrapped in a down proof ticking cover.

Comfort Chic (Down Alternative) extra charge

Our most popular seat cushion! The comfort chic cushion is a 1.8 HR foam surrounded by Micro Denier fiber called Trillium encased in a cotton ticking.

Feather Blend Cushion extra charge

The feather blend cushion is a 1.8 HR foam with a fleatherblend fill comprised of feather and down for softness and polyester fiber for enhanced resiliency and loft. 100% cotton cover adds comfort and effectively retains fill.

Care & Cleaning

Our slipcovers are either Dry Clean Only (recommended) or Machine Washable. We do not warrant against shrinkage, fading, or damages of the covers due to unique characteristics and uncontrollable variables in the washing process and the fabrics themselves.

We recommend Professional Dry Cleaning on all fabrics to preserve color and for longevity of the fabric. If you have a slipcover that is Pre-washed, please follow the Washing Instructions below.

Washing Instructions