*STANDARD SHIPPING: White glove shipping rates are $119 plus $1 per pound of furniture weight. We ship directly from our manufacturer in North Carolina.  We strive to build and deliver your custom furniture to you as soon as possible.  In most cases, if fabric is in stock, your furniture will arrive at most continental US locations in 7-12 weeks depending on your location and manufacturer production times, with the West coast locations being closer to 12 weeks.

*You may cancel your order (for a full refund) as long as you do so within 48 hours of placing the order. Once your custom furniture order has been placed into production, we cannot cancel your order.

Delivery: Our ‘white glove’ delivery service will call to schedule a mutually convenient time to deliver your furniture. Our delivery service will usually agree to hold the furniture for up to two weeks. If you schedule a delivery date later than 2 weeks, a storage fee of $15 per week may be charged. Our delivery partner will bring your furniture up a maximum 2 flights of stairs, place in desired location, and remove packing materials. We cannot move or take away existing furniture. Please have your existing furniture removed prior to delivery.

Simplicity Warranty: The Simplicity commitment is to provide you with the highest quality materials and workmanship that will give you years of comfort, service and beauty.  The warranty is given to the original owner of the upholstery.

Frames and Suspension Seating System: Simplicity warrants the frame to be free of manufacturer defects for the life of the product under conditions of normal, non-commercial use.  The Drop in Coil unit and swivel glider mechanisms are warranted for 3 years.

Cushions: Simplicity warrants our High Resiliency Foam seat cushion core against loss of resiliency for 10 years under conditions of normal, noncommercial use. Simplicity warrants our Feather Blend and Comfort Chic seat cushions against loss of resiliency for 5 years under conditions of normal, noncommercial use.  We do not warrant the fiber, feather, or down on any of our cushions (seats and backs).  The fiber on the cushions will relax and soften with normal use.  We recommend flipping and rotating your seats and backs to keep them looking fresh and new.

Fabric: The fabric on base frame and slipcovers are warranted for workmanship of zipper, seam slippage, and fraying for one year of the product under the original owner.  The warranty does not cover fabric that has been treated with a dealer or consumer applied solvent repellent treatment.  Fabric treatments may alter the color of the fabric when washed or dry-cleaned and Simplicity will not be held responsible for discoloration. Wearing, wrinkling, fading and pilling ARE NOT covered. Simplicity does not guarantee and will not be held responsible for color fastness or wearing of any fabric.  Pilling, the information of little balls of fuzz on the surface of fabric can occur with normal use.  We cannot determine what type of fabrics will produce pilling, nor can we control the wear our furniture receives at home.  Any adjustments made will depend on the fabric manufacturer’s willingness to stand behind their product.

CONSTRUCTION OF OUR FURNITURE

Packaging: All pieces are carefully shrink wrapped onto a corrugated tray with end caps.  Full cartons are used on all Accent Chairs and Gliders.

Dimensions: Our furniture is Bench-Built by skilled craftspeople on a special order basis.  Each piece is individually crafted and it is for this reason that the dimensions listed are approximate.  Each will vary to some degree due to fabric, internal filling, and individual craftspeople involved with it’s manufacturing.

Frame Construction: Frames are made of 7/8” engineered hardwoods cut on a C&C router.  All frame joints are interlocked and glued for strength and durability.  Corners are block reinforced to provide extra stability for longevity.

Seating Suspension: Simplicity uses top of the line Drop in Coil Unit surrounded by angle iron then secured to the frame for inner strength.  Heavy gauge coils are used in the drop-in coil unit for consistent seating.