*You may cancel your order (for a full refund) as long as you do so within 48 hours of placing the order. Once your custom furniture order has been placed into production, we cannot cancel your order.

Simplicity Warranty:

The Simplicity commitment is to provide you with the highest quality materials and workmanship that will give you years of comfort, service and beauty. The warranty is given to the original owner of the upholstery.

Frames and Suspension Seating System:

Simplicity warrants the frame to be free of manufacturer defects for the life of the product under conditions of normal, non-commercial use. The Drop in Coil unit and swivel glider mechanisms are warranted for 3 years.

Cushions:

Simplicity warrants our High Resiliency Foam seat cushion core against loss of resiliency for 10 years under conditions of normal, noncommercial use. Simplicity warrants our Feather Blend and Comfort Chic seat cushions against loss of resiliency for 5 years under conditions of normal, noncommercial use. We do not warrant the fiber, feather, or down on any of our cushions (seats and backs). The fiber on the cushions will relax and soften with normal use. We recommend flipping and rotating your seats and backs to keep them looking fresh and new.

Fabric:

The fabric on base frame and slipcovers are warranted for workmanship of zipper, seam slippage, and fraying for one year of the product under the original owner. The warranty does not cover fabric that has been treated with a dealer or consumer applied solvent repellent treatment. Fabric treatments may alter the color of the fabric when washed or dry-cleaned and Simplicity will not be held responsible for discoloration. Wearing, wrinkling, fading and pilling ARE NOT covered. Simplicity does not guarantee and will not be held responsible for color fastness or wearing of any fabric. Pilling, the information of little balls of fuzz on the surface of fabric can occur with normal use. We cannot determine what type of fabrics will produce pilling, nor can we control the wear our furniture receives at home. Any adjustments made will depend on the fabric manufacturer’s willingness to stand behind their product.

Care and Cleaning

Our slipcovers are either Dry Clean Only (recommended) or Machine Washable. We do not warrant against shrinkage, fading, or damages of the covers due to unique characteristics and uncontrollable variables in the washing process and the fabrics themselves.

CONSTRUCTION OF OUR FURNITURE:

Packaging:

All pieces are carefully shrink wrapped onto a corrugated tray with end caps. Full cartons are used on all Accent Chairs and Gliders.

Dimensions:

Our furniture is Bench-Built by skilled craftspeople on a special order basis. Each piece is individually crafted and it is for this reason that the dimensions listed are approximate. Each will vary to some degree due to fabric, internal filling, and individual craftspeople involved with it’s manufacturing.

Frame Construction:

Frames are made of 7/8” engineered hardwoods cut on a C&C router. All frame joints are interlocked and glued for strength and durability. Corners are block reinforced to provide extra stability for longevity.

Seating Suspension:

Simplicity uses top of the line Drop in Coil Unit surrounded by angle iron then secured to the frame for inner strength. Heavy gauge coils are used in the drop-in coil unit for consistent seating. Eight way hand tied is also available at an upcharge.

SEATING OPTIONS:

Standard Seat Cushion:

Our standard seat cushion is a 1.8 HR (high resiliency) foam core surrounded by luxurious fiber for softness and wrapped in a down proof ticking cover.

Comfort Chic (Down Alternative)- upcharge

Our most popular seat cushion! The comfort chic cushion is a 1.8 HR foam surrounded by Micro Denier fiber called Trillium encased in a cotton ticking.

Feather Blend Cushion:Upcharge

The feather blend cushion is a 1.8 HR foam with a fleatherblend fill comprised of feather and down for softness and polyester fiber for enhanced resiliency and loft. 100% cotton cover adds comfort and effectively retains fill.

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CLEANING INSTRUCTIONS FOR SLIPCOVERS

Cleaning Instructions

We recommed Professional Dry Cleaning on all fabrics to preserve color and for longevity of the fabric. If you have a slipcover that is Pre-washed, please follow the Washing Instructions below.

Washing Instructions